Legal

Refund Policy

Effective 1 September 2026

We want purchases to be clear and fair. This policy supplements any refund or consumer rights that cannot lawfully be excluded.

Courses and digital products

You may request a refund within 7 calendar days after confirmed payment if the request is made in good faith. A refund may be declined where a substantial part of the course or digital product has already been watched, downloaded, copied or otherwise consumed; access was shared or abused; or the request indicates misuse. If the content is materially defective or access was not delivered, contact us so we can fix the problem or provide the remedy required by law.

Community membership

You may request a refund within 7 calendar days after a new membership payment, provided the member has not materially used member-only resources, sessions, discussions or opportunities. Membership does not renew automatically. No partial refund is normally provided for an unused remainder after the 7-day period, unless required by law or the service was materially unavailable.

Physical books

Report a damaged, defective or incorrect book within 7 calendar days after delivery and include clear photos where reasonable. We may replace the item or issue an appropriate refund. A change-of-mind return must be requested within 7 calendar days after delivery, and the book must be unused, undamaged and returned in resalable condition. Unless the item was defective or incorrect, return costs are the customer's responsibility.

Masterclasses and events

Any event-specific cancellation terms shown before payment apply. If David Fonje cancels a paid event and does not provide a suitable rescheduled or equivalent option, the affected ticket price will be refunded.

Duplicate and failed payments

Verified duplicate charges will be refunded. A pending or failed payment is not automatically a completed charge; your payment provider may release a temporary hold. Send the payment reference if you need help reconciling it.

How to request

Email privacy@davidfonje.com within the applicable period with your name, purchase email, product, payment reference, date and reason. Do not send a mobile-money PIN or full card credentials. Approved refunds are sent through an available and appropriate payment route; processing time may depend on the provider.

The 7-day policy does not limit a stronger remedy that applicable law gives you for defective, misdescribed or undelivered goods or services.